Return, Refund & Cancellation Policy
At Dronwood Furniture, customer satisfaction and trust are our highest priorities. We provide a 10-Day Safe Transit & Defect Replacement Guarantee so you can furnish your home with 100% confidence.
For transit damage or wood defects
Zero liability during transit
Full instant refund or store credit
Processed within 2–4 business days
1. 10-Day Safe Transit & Replacement Policy
Every single consignment leaving our Churu workshop is backed by full transit insurance and multi-layer armor packaging. In the unlikely event that your furniture arrives with transit damage or a manufacturing flaw, we guarantee immediate replacement:
✅ Eligible Reasons for Free Return / Replacement:
- Transit Damage: Physical breakage, dents, or deep chips sustained during transportation.
- Manufacturing Defects: Structural misalignment, missing pre-drilled holes, defective hinges, or damaged drawer channels.
- Incorrect Item or Finish: Delivery of an item, dimension, or wood finish different from your confirmed order.
- Wood Pests / Infestation: Presence of wood-boring insects or termites upon delivery.
How to Request a Return or Replacement:
Please inspect the outer packaging at delivery. If outer packaging is noticeably damaged, write a remark on the delivery receipt (POD) such as “Packaging damaged on arrival” and take photos.
Share your Order ID and 2–3 clear photos/videos of the damaged area via WhatsApp at +91 86909 10925 or email support@dronwood.com within 10 days of delivery.
For modular components (e.g. table legs, drawer fronts, glass panels), we dispatch a fresh replacement component via express courier within 2–4 days. For full unit replacement, our logistics partner will arrange free doorstep reverse pickup.
*Please retain the original carton and inner packing materials until the inspection and replacement are completed.
2. Order Cancellation Policy
We understand that plans can change. Here is our straightforward cancellation framework:
- After 12 Hours (Before Dispatch): If your order has entered the seasoning, cutting, or packing stage, cancellation is subject to a nominal payment gateway processing fee (2.5%–3% charged by Cashfree), OR you can opt for 100% Store Credit with absolutely zero deduction.
- After Shipment / In Transit: Orders cannot be cancelled once handed over to the national heavy freight carrier.
- Customized & Bespoke Furniture: Custom-dimension orders built specifically to non-standard buyer measurements cannot be cancelled once solid wood timber cutting has commenced.
3. Refund Processing & Timelines
When a return or approved cancellation qualifies for a refund:
- Inspection & Approval: Returned goods are inspected at our facility within 24–48 hours of receipt.
- Credit Timeline: Refunds are initiated directly to your original payment method (Bank Account, UPI, Debit/Credit Card) within 2–3 business days. Depending on your bank provider, the credit will reflect in your account within 3–5 working days.
- Coupons & Promotional Codes: Discounts and promotional vouchers applied at checkout are non-refundable and cannot be reissued as cash.
4. Prepaid Payment Security
All Dronwood transactions are 100% prepaid and processed via the PCI-DSS compliant Cashfree Payment Gateway with 256-bit bank-grade SSL encryption. Because solid Sheesham wood involves heavy multi-state logistics and bespoke crating, Cash on Delivery (COD) is not available.